LoHi

Help and support

LoHi is a reflection tool for adults 18 and older in the United States, used with a counselor. It is not a messaging service, and no one is watching the app for emergencies.

This app is not for emergencies

If you are thinking about hurting yourself or someone else, or you feel unsafe, do not wait for a reply in LoHi. Entries are not monitored in real time.

  • Call 911 if you are in immediate danger.
  • In the United States, call or text 988 to reach the Suicide and Crisis Lifeline.
  • You can also text HOME to 741741 for the Crisis Text Line.
  • Go to the nearest emergency room, and use the crisis plan your counselor gave you if you have one.

The app shows the same 988, 741741, and 911 resources on a “Need immediate support?” link during check-in. Those buttons open your phone or messages app. LoHi does not receive the call or the text.

Contact support

For help with the app, write to [email protected]. Use a subject line such as “LoHi app support.” Say what you were trying to do, what happened, and which version of the app you are using if you know it.

Do not include your password, an invite code, or the private words from a check-in. Support does not need that information to help with a technical problem. Questions about your care belong with your counselor, through the channels your counselor already gave you.

Mailing address: Align Christian Counseling, 106 West Walnut St., Bolivar, MO 65613.

Common questions

I cannot sign in

On the login screen, enter the email address for your LoHi account and choose Forgot password. Supabase Auth sends the reset link. Open that link and choose a new password. The app then signs you out, and the old password stops working. A used or expired link will not change the password.

The Client and Counselor tabs on the login screen do not change what kind of account you have. After a successful sign-in, LoHi opens the role saved for that account.

My invite code does not work

Use the email address your counselor invited, if they entered one. Invite codes expire after 14 days. A code also stops working if your counselor revoked it, replaced it, or removed the client relationship. Ask your counselor for a fresh code. If you already have a LoHi account, enter the password for that account. A wrong email cannot accept an invite that was issued for a different address.

LoHi can email the invite through Resend. The sender the operator intends to use is [email protected]. [KEVIN TO CONFIRM: that the live Resend setting INVITE_EMAIL_FROM is [email protected]. If that setting is empty, the code falls back to LoHi <[email protected]>.]

I need to reach my counselor

Contact your counselor or practice directly. LoHi does not deliver messages back and forth, and a check-in is not a request for a same-day response unless your counselor has told you otherwise, in writing, outside the app.

How do I turn reminders or app lock on or off?

On the check-in screen you can set an optional daily reminder and an optional appointment reminder. Both are scheduled on the phone. LoHi does not upload the reminder time. The appointment reminder shows the appointment time on the lock screen. It does not include what you wrote.

App lock, when you turn it on, uses Face ID, Touch ID, or your device passcode. LoHi never receives the biometric template. You can turn app lock off from the same check-in screen after unlocking.

How do I delete my account?

Deletion is permanent for the LoHi data described below. You will need the current password, and you must type DELETE.

  1. Clients: on the check-in page, open Account, Privacy and Support.
  2. Counselors: open Settings, then Manage My Account.
  3. Choose Delete My Account, enter your password, type DELETE, and confirm.

This removes the login, the profile, the LoHi relationships tied to that account, the check-ins in those relationships, and the related invites. Signed agreement or disclaimer records, and a short deletion receipt, stay in a private area of the database that the app cannot open. Deletion does not erase records your counselor keeps outside LoHi, or copies they already saved.

If a counselor deletes their account, their clients’ separate logins remain. Those clients lose that LoHi relationship and its check-ins. They can still open account management, delete their own login, or accept a new invite later.

If you no longer have an active counselor in the app, you can still sign in and delete the account. A client whose counselor removed them from LoHi can do the same.

After the server confirms deletion, this phone clears the LoHi sign-in, LoHi’s saved app data, and the reminders scheduled here. Another phone you used will not get that local cleanup. It also will not be able to load the deleted records.

If the app says deletion is unavailable, try again later. Do not send your password to support.

How does a counselor ask for approval?

New counselor accounts are saved as pending. You can sign in, but you cannot see clients or check-ins, create invites, or send invite email until Align Christian Counseling approves the account. The app has no Approve button.

  1. Create the counselor account in LoHi and accept the Terms of Service and Business Associate Agreement.
  2. You will land on a screen that says the account is waiting for approval. You can sign out and come back.
  3. Email [email protected] from the professional email you used to sign up, and ask for counselor approval.

Please do not include client names or anything a client wrote. The account already stores the name, practice, license type, license number, and state or states you entered. [KEVIN TO CONFIRM: anything else you want a new counselor to send, such as a copy of a license.]

After you are approved, sign in again or tap Check again. The counselor home screen opens. Approval is a manual step by the operator. It is not automatic.

How do I get a copy of my check-ins, or fix a mistake?

There is no export button in the app. Email [email protected] and say whether you want a copy, a correction, or both. We verify that the request is from you, and we send a copy of your check-in data within 30 days. Name the date of the entry if you want a correction. Do not send your password or an invite code.

Where is the privacy policy?

Read the Privacy Policy. Inside the app, Privacy and Data describes the same practices in shorter form. The full policy link appears in the app only after the published HTTPS address is set in the build.